Return & Refund Policy

a) You must return product within 3 calendar days after receiving the product.

b) We will not accept the product after 3 days of your receiving date.

c) If the nature of your complaint refers to damages, we advise you to contact our customer care within 3 days with original invoice of customer copy.

    Step 1: Check if your product meets all the conditions for returning a product.
    Step 2: Contact SWAN GROUP Customer Service to submit a complaint / request for return & collect return form.
    Step 3: Fill in the return form given with the invoice.
    Step 4: Choose your preferred method of product return when you call Customer Service. As per discussion we will return our product to our warehouse.
    Step 5: Your returned product will go through a Quality Check.
    Step 6: If validated, you will get product Return / Replacement.

NOTE:

    • You must show the original Customer Copy of the Invoice to authenticate your purchase, at the time of handing over the product.
    • In case of customize order for example- Mattress which can not to replace & return like other product.